Home Delivery Policy
We offer online delivery to eligible United Kingdom addresses shown at checkout. We do not currently advertise overseas shipping. If an address cannot be served, the checkout may prevent the order or we will contact you and arrange a refund if necessary.
Standard UK delivery costs £2.50 for orders under £25 and is free for orders of £25 or more, as currently advertised on www.maxipower.uk. Any delivery price payable for your order is clearly shown before you confirm payment. We do not charge a delivery fee that has not been disclosed before purchase.
Our fulfilment partner normally processes orders on working days, excluding bank holidays. We aim to dispatch most orders within approximately two working days, subject to stock and payment confirmation. Standard UK deliveries often take approximately two to four working days after dispatch, but these are estimates and not guaranteed delivery dates. Details given specifically at checkout or in the order confirmation take precedence if different.
We will deliver without undue delay and, unless another period is agreed, no later than 30 days after the contract is formed. If we cannot meet a promised deadline, your rights under consumer law continue to apply.
Orders may be sent using Royal Mail or another suitable delivery service selected by our fulfilment partner. Where tracking is available, we will pass on the tracking details or instructions provided by the carrier. Not every delivery requires a signature or offers the same tracking service.
Please enter a complete, accurate delivery address and contact details when ordering. If your package is undeliverable because the address was incorrectly supplied, contact us to discuss options. If the carrier offers redelivery or collection, please follow its instructions. We may charge only reasonable, evidenced additional delivery costs where legally permissible and where the failed delivery was caused by incorrect information or instructions from you.
If an order is delayed, marked delivered but missing, damaged or incorrectly supplied, contact shop@maxipower.uk with your order number. We will liaise with our fulfilment partner or carrier and provide a remedy in accordance with applicable law. We remain responsible for loss or damage until the goods are received by you or a person you nominate, except where the law provides otherwise for a carrier you independently arranged.
Do not send an unwanted or faulty product to the Manchester business correspondence address unless we have specifically asked you to do so. Contact us first for an authorised return address and instructions. See our Refund and Returns Policy for cancellation rights, return postage and refunds.
Customer service: MAXI POWER
Business correspondence: Bartle House, 9 Oxford Court, Manchester, M2 3WQ, United Kingdom
Email: shop@maxipower.uk | Phone: 07704 405503 | Website: www.maxipower.uk